Warranties

At KC Appliance Outlet we sell new products with warranties. Most products we sell are under the manufacturer's warranty. Some of our appliances, while new, may be prior year's models which may impact the manufacturer's warranty. KC Appliance Outlet provides a 6 Month Warranty on all Appliance Sales to begin from Date of Purchase as listed on Invoice.
We will repair or replace the appliance based on the Limited Warranty below.

At KC Appliance Outlet, we stand behind the quality of every appliance we sell. Most of our products include a manufacturer’s warranty, and customers should rely on the manufacturer’s service network for any warranty-related repairs or replacements.

For items not covered by a manufacturer’s warranty at the time of purchase, KC Appliance Outlet provides a 6-month limited warranty from the date of purchase. This warranty covers functional defects that occur under normal household use and are not the result of misuse, installation error, or accidental damage.

Some items are sold as open-box or scratch-and-dent. These products are fully tested and functional, and any cosmetic imperfections are disclosed prior to purchase or, in the case of online orders, prior to shipping. Because many of our products are discounted, open-box, or scratch-and-dent items, all sales are final once the item leaves our store, except in cases where:

  • The product is defective and not covered by a manufacturer’s warranty, and
  • The issue occurs within KC Appliance Outlet’s 6-month limited warranty period.

In such cases, we will repair or replace the product at our discretion. If a replacement is not available, we may issue a refund.  If a repair is not possible due to parts availability or cost exceeding replacement value, we will offer a comparable replacement or refund.

Please contact us within 6 months of purchase (or within 48 hours for shipping damage) to initiate a warranty claim. You can call or use the contact form on our website to begin the process.

Proof of purchase (receipt or order record) is required. If your receipt is lost, we can verify the purchase using our sales records.  

Contact for Warranty Assistance

If you experience a problem with your appliance, please contact us:
Phone: (913) 732-7323
Email: appliances@kc-applianceoutlet.com

We’ll help determine whether your item is covered by the manufacturer’s warranty or by KC Appliance Outlet’s 6-month outlet warranty.

 

For the purposes of this warranty, RK HOME ENTERPRISES, LLC will be known as KC Appliance Outlet. (DBA)
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