Return Policy
At KC Appliance Outlet, returns are accepted under certain conditions. We stand behind the quality of every appliance we sell. Most of our products include a manufacturer’s warranty, and customers should rely on the manufacturer’s service network for any warranty-related repairs or replacements.
For items not covered by a manufacturer’s warranty at the time of purchase, KC Appliance Outlet provides a 6-month limited warranty from the date of purchase. This warranty covers functional defects that occur under normal household use and are not the result of misuse, installation error, or accidental damage.
Refunds and Returns
Some items are sold as open-box or scratch-and-dent. These products are fully tested and functional, and any cosmetic imperfections are disclosed prior to purchase. Because many of our products are discounted, open-box, or scratch-and-dent items, all sales are final once the item leaves our store, except in cases where:
- The product is defective and not covered by a manufacturer’s warranty, and
- The issue occurs within KC Appliance Outlet’s 6-month limited warranty period.
In such cases, we will repair or replace the product at our discretion. If a replacement is not available, we may issue a refund. If a repair is not possible due to parts availability or cost exceeding replacement value, we will offer a comparable replacement or refund.
Please contact us within 6 months of purchase (or within 48 hours for shipping damage) to initiate a warranty claim. You can call or use the contact form on our website to begin the process.
Proof of purchase (receipt or order record) is required. If your receipt is lost, we can verify the purchase using our sales records.
Shipping & Delivery Concerns
If a product arrives damaged during delivery, please contact us within 48 hours of receipt so we can assist with a claim or replacement.
Contact for Warranty or Return Assistance
If you experience a problem with your appliance, please contact us:
Phone: (913) 732-7323
Email: appliances@kc-applianceoutlet.com
We’ll help determine whether your item is covered by the manufacturer’s warranty or by KC Appliance Outlet’s 6-month outlet warranty.