Cancellation Policy
Order Cancellations (Before Shipping)
At KC Appliance Outlet, we understand that plans can change. If you need to cancel your order before it ships, we do our best to make the process simple and hassle-free.
Can I Cancel My Order Before It Ships?
Yes. Customers are allowed to cancel orders before the item has shipped or been scheduled for delivery.
How to Request a Cancellation
To cancel your order, please contact us as soon as possible:
📞 Call: (913) 732-7323
Speaking with our team directly ensures your cancellation request is received and processed quickly.
Cancellation Timeframe
To guarantee we can stop your order before it leaves our warehouse, please submit your cancellation request:
- As soon as possible, preferably immediately after placing the order
- No later than 3:00 PM Central the next business day
Orders that have already shipped, been loaded for delivery, or assigned to a delivery route cannot be canceled. In these cases, you may still be eligible for a return following our Return Policy.
What Happens After I Cancel?
If your order qualifies for cancellation:
- We will confirm the cancellation by phone or email
- Your payment will be voided or refunded according to our Refund Policy
- No cancellation fee is applied for orders canceled within the approved timeframe